+27 12 941 2010 training@omegasol.com

Soft Skill Courses

Cleaning Courses

Do your cleaning staff realise how important they are? Do they have the training to carry out their duties, including the extra ones expected by customers? Do you want to assist them to grow their role in the organisation? Then this is the course for them.

The aim of this course is to empower cleaning staff to take responsibility for the quality of their work, to provide excellent customer service to internal and external customers and to be able to confidently take on cleaning tasks.

Course Objectives

N

Understanding the purpose of cleaning in an organisation

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Identifying the basic techniques in cleaning

N

Selecting the correct equipment

N

Identifying the correct detergents and cleaning products

N

Managing the process flow

N

Understanding the role of health and safety in cleaning

N

Cleaning various floor surfaces

N

Handling high frequency cleaning

N

Identifying common cleaning problems and how to overcome them

N

Getting it right first time!

Client Relations Courses

Excellence in customer service doesn’t come about accidentally. It needs to be carefully defined, planned and managed. The trick isn’t announcing that your company delivers excellent service – it is actually delivering it, day in and day out, across all the interactions you have with those that support you – internally and externally.

Excellent customer service has its roots in specific communication, interpersonal and leadership skills which have been proven to work time and again in real customer situations. By attending this course you will learn to use them properly and you will learn the secrets that drive many of the service leaders in today’s marketplace.

Course Objectives

N

Understand your company’s standards

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Build your knowledge of company products and services, and their featurs and benefits

N

Understand the importance of obtaining customer feedback

N

Keep track of what your customers and staff think of your service

N

Master interpersonal skills

N

Improve your telephone skills

N

Monitor staff-customer relations

N

Understand the importance of evaluating and dealing with customer complaints

N

Establish rapport with customers and maintain a professional relationship

N

Identify customer requirements

N

Rectify complaints

N

Identify ways to improve complaint handling procedures and increase customer satisfaction

Computer Courses

This introductory course is intended for those who have little or no experience with computers. We will take you through the inside and outside of a computer, into the operating system, and through some basic applications

Course Objectives

N

Understand general computing concepts

N

Understand the difference between hardware and software, and how each works

N

Learn the first steps of using a computer, including using the keyboard, mouse, and Windows desktop

N

Be able to effectively manage and use files and folders

N

Start up and shut down a personal computer system

N

Change the configuration of a personal computer

N

Use personal computer operating system functions

Horticultural Courses

A practical approach focussing upon the fundamental practical skills in horticultural.

Course Objectives

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Gain and insight into the full spectrum of activities within the horticultural industry.

N

Identify the career paths that are available to learners

N

Recognise the important role that horticulture plays in enhancing South Africa as a tourist destination

N

Explain the supply chain in horticultural and major sectors that is involved in the industry