Soft Skill Courses
Computer Courses
This introductory course is intended for those who have little or no experience with computers. We will take you through the inside and outside of a computer, into the operating system, and through some basic applications
Course Objectives
Understand general computing concepts
Understand the difference between hardware and software, and how each works
Learn the first steps of using a computer, including using the keyboard, mouse, and Windows desktop
Be able to effectively manage and use files and folders
Start up and shut down a personal computer system
Change the configuration of a personal computer
Use personal computer operating system functions
Client Relations Courses
Excellence in customer service doesn’t come about accidentally. It needs to be carefully defined, planned and managed. The trick isn’t announcing that your company delivers excellent service – it is actually delivering it, day in and day out, across all the interactions you have with those that support you – internally and externally.
Excellent customer service has its roots in specific communication, interpersonal and leadership skills which have been proven to work time and again in real customer situations. By attending this course you will learn to use them properly and you will learn the secrets that drive many of the service leaders in today’s marketplace.